Terms & Conditions
Privacy Policy
Rakha is committed to respecting the privacy rights of visitors to its website. This privacy policy ("Policy") explains how we collect, store and use personal data about you when you browse Rakha.co.uk website (the "Site"), shop with us or otherwise provide your personal data to us. These terms will apply regardless of how the Site is accessed and will cover any technologies or devices (if applicable) by which we make the Site available to you. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. By continuing to use the Site and/or using the products and services made available to you on the Site, you are agreeing to the terms of this Policy. We will never sell any information about you to anyone.
For the purposes of the UK Data Protection Act 1998 (the "Act"), RAKHA LTD. ("We") are the data controllers (as defined in the Act) of the personal data (as defined in the Act) which we collect from you or which you provide to us through the "Site". We guarantee to comply with the standards, procedures and requirements laid down in the Act to ensure that your personal data is kept secure and processed fairly and lawfully.
What Information do we collect?
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We may collect this information even if you do not register with us. We collect and process the following data:
• "Personal Information" comprising: Your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password
• Information which you provide when you enter a competition or promotion sponsored by us or when you report a problem with our Site;
• a record of your correspondence if you contact us at info@rakha.co.uk
• Information about where you are on the internet (e.g. the URL you came from, IP address and Top Level Domain), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Site ("User Information"). This is statistical data about our users' browsing actions and patterns and does not identify any individual.
• We receive and store certain types of information whenever you interact with us. For example, like many Web sites. With local storage we obtain certain types of information when your Web browser accesses Rakha.co.uk
• We keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time.
• Estimate our audience size and usage pattern;
• Store information about your preferences, and so allow us to customise our site according to your individual interests;
• Speed up your searches, and recognise you when you return to our site.
When you create a shopping account while ordering online you will be given the option to receive information from RAKHA by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.
Registration
You agree that:
• The Personal Information which you provide when you register as a customer is true, accurate, current and complete in all respects.
• You will notify us immediately of any changes to the Personal Information by contacting us by e-mail info@rakha.co.uk
• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
• You will keep your registration information secure and not disclose it to any third party.
Marketing (if applicable)
• Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at info@rakha.co.uk Alternatively you may wish to write to us at:
RAKHA Ltd. U.K
197 Muswell Hill Broadway
N10 3 RS
LONDON
Company:
• We will only do this if you have opted-in to receive such communications, for example when you completed a data capture form or placed an order with us.
• By entering into an agreement with us when you (select from the following as applicable): placed an order, entered a competition or prize draw run by us or on our behalf, or joined our membership, you have consented to this use of your data.
Your right to access Personal Information
If you wish to unsubscribe from e-mail marketing communications that we send you, you can do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you or, alternatively, by visiting our e-mail newsletter preference center. RAKHA gives you periodic information so you can stay up to date on what we are offering. You can easily unsubscribe at any time you want by the following unsubscribe link, which is contained in the e-mail. It takes some time to put opt outs in effect so you may still receive emails from us for several weeks after your request is received. We also use your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line.
How does RAKHA use the information collected?
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). Information about our customers is an important part of our business, and we do not share your information with any third parties. The Personal Information are shared on a limited basis from time to time to send postal mail and e-mail, remove repetitive information from customer lists, analyse data, provide marketing assistance and provide customer service. We will only disclose data to:
• Suppliers we engage to process data on our behalf
• Government bodies and law enforcement agencies
• If you do not wish to receive any communications form RAKHA or otherwise wish to remove your name and Personal Information from our list, you can contact us at info@rakha.co.uk
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions; or protect the rights, property, or safety of the Site, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personal information for commercial purposes in violation of the commitments set forth in this policy. In the case that RAKHA, or substantially all of its assets are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be one of the transferred assets. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. By using this Site, you consent to any such transfer of information outside of your country. We do not sell or rent to other third parties any personal information that you provide to us, except with your consent or as described in this Privacy Policy.
Security
How secure is your information? We are committed to offering our customers a safe and secure environment. Our servers utilise SSL (Secure Sockets Layer) encryption technology to help protect your personal information. By using an SSL-compatible browser such as Microsoft Internet Explorer or Mozilla Firefox, you can help ensure that your personal information is processed confidentially.
Questions and enquiries related to this policy should be directed to: info@rakha.co.uk
